Achieving performance through people

Duration

14 guided learning hours

Purpose/scope

The purpose of this standard is to enable the delegate to develop knowledge and understanding of using leadership and inter-personal skills to establish effective teams and achieve high levels of performance through people as required by a practising or potential site supervisor.

Scope:

• how personal leadership style affects the performance of others
• establishing and maintaining an effective team
• motivating the team to improve productivity
• the importance of communication to team and site performance
• the importance of feedback to individual and team performance
• applying recognised coaching techniques to develop and improve the performance of team members
• persuading and influencing others to achieve objectives

Occupational relevance

Training delivered against this standard would be relevant to the following occupational groups: supervision, management and leadership.

Delegates pre-requisites

There are no delegate pre-requisites as part of this standard.

Instruction/ supervision

As a minimum, course trainers must be able to demonstrate that, in relation to this standard, they have:

• an award in education and training (or equivalent, as per requirements for approved training organisations)
• successfully completed training to this standard (within the last 3 years)
• at least 3 years relevant industrial experience
• a verifiable CV
• knowledge of ILM VRQ learning and assessment processes (optional)

Delivery

Delivery may be in an on or off the job environment.

All materials and equipment must be of a suitable quality and quantity for delegates to achieve learning outcomes and must comply with relevant legislation.

The class size and delegate/trainer ratio must allow training to be delivered in a safe manner and enable delegates to achieve the learning outcomes. Number of delegates not to exceed 20 per trainer.

The following delivery methods may be used in the delivery of this standard: face to face; virtual.

This standard is considered to contain 51% or more theoretical learning.

This standard is considered to be set at an intermediate level.

Assessment

For the successful completion of training, delegates must complete an end of course assessment that measures all learning outcomes and meets the pass criteria for each.

The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 20 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers. Delegates must achieve 75% correct answers to pass. For the avoidance of doubt there must be model answers for consistency.

Quality assurance

Assured

Quality assurance against this standard will require initial approval of the training organisation and their content mapped to the standard.

CITB will also conduct an approval intervention, either desk-based or centre visit, to ensure the training organisation can meet the requirements of the training standard.

Approved training organisations (ATOs) will be required to present information on records of training and assessment upon request to CITB for desk-based analysis. They will also be visited annually by the CITB quality assurance team.

Renewal

There are no mandatory renewal or recommended refresher requirements for this standard.

Classification

Lifetime (Please note standards using this classification will only be grant aided once per delegate)

Approval date

May 2022

Review cycle

On request or 5 years from approval date.

Learning outcomes

The delegate will be able to:

• describe how their personal leadership style affects the performance of others
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe the principal features of two or more factors that will influence the choice of leadership styles or behaviours on site
    • describe two or more appropriate actions to enhance own leadership behaviour in the context of a correct and appropriate model of leadership
      
      
• explain how to establish and maintain an effective team
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe the practices associated with developing and maintaining an effective team to explain two or more benefits of developing and maintaining an effective team
    • describe the stages of an established model of team formation
    • describe two or more appropriate actions to enhance the effectiveness of own team
      
      
• explain how to motivate the team to improve productivity
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe a recognised theory of motivation
    • explain how a motivational technique can be used to improve performance of own site
      
      
• explain the importance of communication to team and site performance
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe the stages in the communication cycle
    • describe two possible barriers to communication on site within a detailed and appropriate context
    • explain why it is important to overcome barriers to communication on site
    • describe two or more actions to improve the effectiveness of own communication skills on site in order to improve team and site performance
      
      
• explain the importance of feedback to individual and team performance
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe how to give effective feedback
    • explain two different types of feedback, and how each can be used to improve both individual and team performance
      
      
• explain how to apply a recognised coaching technique to develop and improve the performance of team members
  • Assessment of this learning outcome must cover the delegates ability to:
    • explain how to manage a coaching process by agreeing goals and following a simple coaching model
    • describe a tool or technique that can be used to support effective coaching
    • identify two barriers to effective coaching within a detailed and appropriate context
    • explain two or more suitable strategies to overcome these barriers
      
      
• explain how to persuade and influence others to achieve objectives
  • Assessment of this learning outcome must cover the delegates ability to:
    • explain the practices of persuading and influencing to explain the differences between them
    • describe the skills required in order to persuade effectively
    • explain a relevant technique for influencing others and how it is used to achieve objectives

Additional information about this standard

This training standard is derived from the ILM Level 3 in Leadership and Management Practice for the Construction and Built Environment Sector, unit 8626-305 Achieving Performance Through People.