Solving problems and making decisions

Duration

9 guided learning hours

Purpose/scope

The purpose of this standard is to enable the delegate to develop the knowledge to be able to solve problems and make decisions as required by a practising or potential site supervisor.

Scope:

• how to describe a problem, its nature, scope and impact
• gathering and interpreting information to solve a problem
• evaluation of options to make a decision
• planning, monitoring and reviewing the implementation and communication of decisions

Occupational relevance

Training delivered against this standard would be relevant to the following occupational groups: supervision, management and leadership.

Delegates pre-requisites

There are no delegate pre-requisites as part of this standard.

Instruction/ supervision

As a minimum, course trainers must be able to demonstrate that, in relation to this standard, they have:

• an award in education and training (or equivalent, as per requirements for approved training organisations)
• successfully completed training to this standard (within the last 3 years)
• at least 3 years relevant industrial experience
• a verifiable CV
• knowledge of ILM VRQ learning and assessment processes (desirable)

Delivery

Delivery may be in an on or off the job environment.

All materials and equipment must be of a suitable quality and quantity for delegates to achieve learning outcomes and must comply with relevant legislation.

The class size and delegate/trainer ratio must allow training to be delivered in a safe manner and enable delegates to achieve the learning outcomes. Number of delegates not to exceed 20 per trainer.

The following delivery methods may be used in the delivery of this standard: face to face; virtual.

This standard is considered to contain 51% or more theoretical learning.

This standard is considered to be set at an intermediate level.

Assessment

For the successful completion of training, delegates must complete an end of course assessment that measures all learning outcomes and meets the pass criteria for each.

The method of formal assessment considered appropriate for training delivered against this standard is by a combination of a question paper and a practical exercise.

The question paper should consist of 5 questions based on one question per assessment criteria point within learning outcomes 1-3 and 4.2 with a bank of 2 sets of question papers. Evidence from the practical exercise will be needed to answer the question paper. Delegates must achieve 75% correct answers to pass. For the avoidance of doubt there must be model answers for consistency.

Assessment of 4.1 should be assessed by a scenario based practical exercise where the delegate must demonstrate competence of the assessment criteria.

Quality assurance

Assured

Quality assurance against this standard will require initial approval of the training organisation and their content mapped to the standard.

CITB will also conduct an approval intervention, either desk-based or centre visit, to ensure the training organisation can meet the requirements of the training standard.

Approved training organisations (ATOs) will be required to present information on records of training and assessment upon request to CITB for desk-based analysis. They will also be visited annually by the CITB quality assurance team.

Renewal

There are no mandatory renewal or recommended refresher requirements for this standard.

Classification

Lifetime (Please note standards using this classification will only be grant aided once per delegate)

Approval date

TBC

Review cycle

On request or 5 years from approval date.

Learning outcomes

The delegate will be able to:

• describe a problem, its nature, scope and impact
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe, in detail, a problem, its nature, scope and impact
      
      
• describe how to gather and interpret information to solve a problem
  • Assessment of this learning outcome must cover the delegates ability to:
    • gather and interpret information to identify possible solutions to a problem
    • prepare a summary of the options providing facts and evidence
      
      
• explain how to evaluate options to make a decision
  • Assessment of this learning outcome must cover the delegates ability to:
    • apply a simple decision-making technique to evaluate options to arrive at the best solution
      
      
• plan, monitor and review the implementation and communication of decisions
  • Assessment of this learning outcome must be via a scenario based practical exercise which covers the delegates ability to:
    • plan the implementation and communication of the decision
      • create a detailed and SMART action plan that fully plans both the implementation and communication of the decision, thoroughly describes responsibilities and details resource requirements (including people and finance)
  • Assessment of this learning outcome must cover the delegates ability to:
    • describe which monitoring and review techniques could be used to evaluate outcomes

Additional information about this standard

This training standard is derived from the ILM Level 3 in Leadership and Management Practice for the Construction and Built Environment Sector, unit 8626